Janomax | Jfaqs

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Janomax Support Center

Find answers about mtumba bales, branches, payments, transport, delivery & wholesale support instantly.

78 FAQs found

General

Who is Janomax

Janomax Premium Bales is a trusted Kenyan company specializing in the supply of high-quality mtumba and crème clothing bales for both wholesale and...

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Pricing

Which is the best bale to start with?

We recommend starting with a Baby Medium bale. It is one of the best options for new and existing traders because it contains a well-assorted mix o...

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Pricing

What are Janomax's fast-moving bales and their prices?

At Janomax Premium Bales, we stock a wide range of fast-selling mtumba and crème bales suitable for both new and experienced traders. Some of our m...

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Pricing

What items are found in a Baby Medium bale, and how much should I sell them for?

A Baby Medium bale contains a well-assorted mix of children's clothing for ages 0–6 years, 0–8 years, and 0–12 years. The exact contents vary from ...

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Pricing

What items are found in a Baby Light Premium bale, and how much should I sell them...

A Baby Light Premium bale contains high-quality, lightweight children's clothing that is ideal for sunny weather and everyday wear. These bales are...

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Pricing

What is the difference between the Baby Medium bales priced at Ksh 16,500 and Ksh ...

The main differences are the labels (brands) and the overall quality of the items. The Ksh 18,000 Baby Medium bales generally contain more premium ...

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Pricing

What types of dresses do you have, and what are the prices?

We stock a wide variety of dresses to suit different styles and budgets, including: Polysilk Dresses – From Ksh 40,000 Winter & Heavy Dresses –...

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General

Do your bales contain torn or damaged clothes?

Our goal is to supply high-quality products. While Premium bales have very few defects, second-hand clothing may occasionally include minor imperfe...

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General

Do you sell Grade 1 clothing?

Yes. We stock high-quality Premium and selected Grade 1 products in various categories.

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General

How many pieces are in one bale?

The number of pieces depends on the product category and bale weight. Our team can advise you on the typical range for each category.

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Shipping

Can I reserve a bale?

Yes, depending on availability and our reservation policy.

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Shipping

Do you deliver outside Nairobi?

Yes. We deliver across Kenya.

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Shipping

How much capital do I need?

Your starting capital depends on the type and quantity of bales you choose. Our team can recommend options that fit your budget.

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General

Will Janomax help me choose the right bale?

Yes. Our team can guide you based on your budget, experience, and target market.

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Shipping

Can I return a bale?

Returns are handled according to our return policy. Please contact us if you have any concerns.

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Shipping

What if I receive the wrong product?

We will investigate and work with you to resolve the issue promptly.

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Shipping

Do you offer customer support after purchase?

Yes. We continue to support our customers with product advice and assistance after the sale.

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General

Where is Janomax Premium Bales located?

Janomax Premium Bales has 6 branches across Kenya and a Customer Care Office in Westlands, making it easy for you to shop from the branch nearest t...

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Payments

What are your payment details?

You can make payments using the following bank details: 🏦 Bank: Sidian Bank 📄 Account Name: Janomax Premium Bales 💳 Mpesa Paybill: 111999 🏦 A...

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Pricing

What is the composition/pricing of doormats and carpets?

We have different sizes and types of carpets and doormats available as follows: Large Carpets – From KES 8,000 and above Medium Carpets – KES 3...

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General

If I need a job at Janomax Premium Bales, how do I apply?

You can apply for jobs at Janomax Premium Bales and other Momak Group organizations through our official recruitment portal below: 📌 Job Applica...

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General

Do you offer dropshipping training?

Yes, we do offer dropshipping training, but it is covered as a sub-topic within our general mentorship programs. These sessions are conducted th...

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General

Which crème items do you have?

We have a variety of high-quality crème items available, including: Mummy Jeans – KES 32,000 Skinny Jeans – KES 32,000 Men Article Jeans – KES...

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General

How much does one pay to join Janomax mentorship program?

The Janomax mentorship program is completely free of charge. We do not charge any fee for participation. The venue and refreshments (including b...

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General

What is the difference between Premium and Crème bales?

Premium bales contain high-quality clothing in excellent condition with modern styles and minimal signs of wear. Crème bales are the highest grade,...

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Shipping

Do you deliver across Kenya?

Yes. We deliver nationwide through reliable transport and courier services.

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General

How do I place an order?

Visit our stores, contact us via phone or WhatsApp, or place your order through our website.

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General

How long does delivery take?

We dispatch same day

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Pricing

Do you offer wholesale prices?

Yes. We have competitive wholesale prices for retailers, resellers, and bulk buyers.

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General

Can beginners start with one bale?

Absolutely. Many successful businesses started with a single bale before expanding.

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Pricing

Do you guarantee the quality?

We carefully source and inspect our products to ensure customers receive high-quality bales that meet our standards.

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Payments

What payment methods do you accept?

We accept M-Pesa, bank transfers, and other approved payment methods.

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General

Can I visit before buying?

Yes. You are welcome to visit any of our branches to view available products and receive assistance from our sales team.

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General

Why choose Janomax Premium Bales?

Premium quality products Competitive prices Nationwide delivery Wide product selection Trusted customer service Support for new and experience...

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General

Why should I buy from Janomax Premium Bales?

Janomax Premium Bales offers carefully selected quality bales, transparent pricing, nationwide delivery, professional customer support, and a wide ...

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General

What makes Janomax Premium Bales different?

We focus on quality, consistency, customer satisfaction, and helping our customers succeed. Our product selection is designed to meet the needs of ...

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General

Can I become a Janomax reseller or agent?

Yes. Contact us to learn about available reseller and partnership opportunities.

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Pricing

Do you offer discounts for bulk purchases?

Yes. Bulk orders may qualify for special pricing.

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Payments

Do you restock regularly?

Yes. We receive new stock frequently to provide customers with fresh selections.

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General

How can I know when new stock arrives?

Follow our official social media pages, visit our branches, or join our WhatsApp updates for the latest arrivals and promotions.

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General

Why Customers Choose Janomax Premium Bales

Premium-quality products Wide variety of bale categories Competitive pricing Nationwide delivery Professional customer support Trusted by rese...

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General

Can I visit before buying?

Yes. We encourage customers to visit our premises, inspect available categories, and receive guidance from our sales representatives before making ...

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General

Do you sell retail clothes?

Our main business is wholesale bale sales, though selected individual items may occasionally be available.

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General

How can I contact Janomax Bales?

You can reach us through: 📞 Mobile: 0740 919 499 ☎ Office: 020 840 1200 💬 WhatsApp: 0740 919 499 🌐 Website: www.janomaxbales.com

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Branches

What are your branch contacts?

You can reach any of our branches using the contacts below: 🏢 Nairobi Branch – 0762 333 445, One Mall K River road F23 🏢 Mombasa Branch – 0762 ...

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General

Upcoming Empowerment Program

Walk With Her 2026 Date: 17th October 2026 Venue: Tharaka Nithi County Theme: Walking Together, Empowering Women, Transforming Communities. ...

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General

Upcoming Mentorship

Teachers Mentorship to be held in Nairobi Decasa Hotel on 8th August 2026 Link: https://flow.momak.co.ke/mentorships/166

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General

Wideleg sweatpants

Also written as wide leg sweat pants is creme bale of 50pcs going at 45000 ksh and we can give 1/2 bales of 25pcs at 22500.

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General

Do you ladies sneakers 20 pairs

**Crème Ladies Sneakers – 20 Pairs | KSh 14,000** Step up your business with our **Crème Ladies Sneakers Bale**, containing **20 pairs** of high...

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General

🚶‍♀️ Walk With Her – Tharaka Nithi

Join us for the Walk With Her event in Tharaka Nithi on 17th October as we come together to raise awareness, inspire hope, and support women and gi...

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General

Janomax Empowerment Forum

At Janomax Empowerment Forum, we are committed to empowering entrepreneurs, supporting communities, and creating opportunities that transform lives...

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General

Janomax premium bales Working Hours

We are committed to serving you with flexible shopping hours. 🕗 Monday to Saturday: 8:00 AM – 6:00 PM Customers who are already inside the shop...

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General

Do you sell Grade B or Grade 2 UK/Canada bales?

Yes, we stock Grade 1 and Premium Quality bales sourced from the UK and Canada, as well as selected household items from China. We generally do ...

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General

I want to start a baby shop. Which bales should I buy?

Starting a baby shop is a great business opportunity. At Janomax Premium Bales, we'll recommend the best combination of bales based on your budget,...

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General

Important: Why We Ask for Your Budget

At Janomax Premium Bales, we have many different types of baby and kids bales available. Sharing your budget helps our team recommend the best comb...

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General

Do you have a physical shop or do you sell online?

Your selling method helps us recommend the right mix of products and quantities.

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General

Why choose Janomax Premium Bales?

High-quality premium and cream bales Wide variety of products Nationwide delivery Expert business guidance Personalized recommendations based o...

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General

Would you like a complete starter package?

We can recommend a complete business package that combines clothing, shoes, blankets, and other complementary products based on your available budget.

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General

Confirmation of Stock Availability

Yes! At Janomax Premium Bales, all bales listed in our product catalog are available across our 6 branches, subject to real-time stock availability...

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General

Yes, we do offer door-to-door delivery.

For deliveries within town, we can arrange Uber, Bolt, or motorcycle delivery, including trusted riders we regularly work with. The delivery cost i...

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General

Do you deliver outside Kenya?

We deliver across all of Kenya. We also offer international delivery to selected East and Central African countries, including: 🇺🇬 Uganda (wi...

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Pricing

Do you offer promotions, special offers, or flash sales?

Yes! We regularly run promotions, special offers, and flash sales on selected bales and products. To view our latest deals, visit our Flash Sale...

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Pricing

What bales do you recommend for beginners with a budget of up to KSh 10,000?

If you're starting a mitumba business with a budget of up to KSh 10,000, we recommend the following options: Children Fleece Bale – KSh 10,000 ...

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General

Which brands or labels do your bales include?

We stock a wide variety of brands and labels, and our selection is regularly updated to meet our customers' needs and market demand. If you're l...

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General

What are the differences between labels and brands such as Elegance, Pioneer, and ...

At Janomax Premium Bales, we stock a wide range of brands and labels, including popular names such as Elegance, Pioneer, Crown, and many others. Ou...

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General

Can I place an order online, and can you reserve (hold) a bale for me?

Yes! You can place your order directly through our website: https://janomaxbales.com/ Our website allows you to browse available products, se...

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General

Which brands or labels are available for Baby Light No. 2 and Baby Medium bales?

We stock a wide variety of Baby Light No. 2 and Baby Medium bale labels from different suppliers, including popular labels such as Elegance, Pionee...

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General

Open positions

We are looking for the following: 1. Tours guide and hotel bookings personnel 2. ⁠Sales and Marketting but must be an SDA as she will be wor...

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General

Items out of stock temporarily for now

-Kids jogging suit -Kids Sneakers Option available -Children jogging suit -Kids open sneakers We will keep updating stock shortages here

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General

Flash sales offers and promotions

**🔥 JANOMAX PREMIUM BALES FLASH SALE! 🔥** Don't miss our **Clearance Flash Sale** with amazing discounts on selected premium bales. 📅 **Offer...

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General

Sneakers shoes new stocks that is available?

Kids sneakers 45pcs 30k kids sneakers 60pcs 40k Men sneakers 50pcs 40k Men sneakers 30pcs 26k Ladies heels 50pcs 33k This is the ones availa...

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General

Which men creme jeans do you have?

We have for 40000 and 48000 both 50pcs. The one for 48k is more and better quality and hard jeans compared to the one for 40k

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General

How can I join Janomax Premium Bales WhatsApp Group and Channel?

You can join our Janomax Premium Bales WhatsApp Group and follow our WhatsApp Channel to receive updates on new stock, bale prices, special offers,...

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General

Does Janomax accept returns for bales that have already been opened?

No. Janomax Premium Bales does not accept returns or offer refunds for bales that have been opened. Once a bale has been opened, it is considered s...

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General

What is a formal dress?

A formal dress is an elegant, well-presented dress worn for official, professional, or special occasions such as work functions, meetings, weddings...

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General

What happens if I receive a bale and feel that the quality is significantly below ...

We understand that customers may sometimes receive a bale whose contents do not meet their expectations. While opened bales cannot be returned or r...

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General

Is a formal dress the same as an official dress?

Yes, they are generally used to mean the same thing. Both refer to smart, decent, and elegant dresses suitable for professional or official occasions.

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General

Please share with me the number of the lady selling hair oils.

Yes, you can contact Nessy on 0708 750 519. She supplies hair oils.

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Trusted by Thousands

What Our Customers Say

Thousands of successful mtumba entrepreneurs trust Janomax Premium Bales for quality products, fast delivery and genuine mentorship.

Add Your Review

★★★★★

The quality exceeded my expectations. Every bale had sellable clothes and my customers loved them. I'll definitely buy again.

★★★★★

Janomax has never disappointed me. Fast delivery, genuine premium bales and excellent customer service.

★★★★★

I started my mtumba business with Janomax. Their mentorship and premium bales helped me grow my shop within months.

★★★★★

Excellent crème bales with very few rejects. My profit margins have improved significantly.

★★★★★

Very transparent business. The bale descriptions are accurate and transport was arranged quickly.

★★★★★

The mentorship sessions changed my business completely. Highly recommend Janomax Premium Bales.